Shipping

All Nuavia Home orders include free standard shipping to the following countries:

Europe: Belgium, Netherlands, France, Germany, Luxembourg, Italy, Spain, Portugal, Austria, Poland, Czech Republic, Denmark, Sweden, Finland, Ireland

Outside Europe: United Kingdom, United States, Canada, Australia

Order processing

Before your order is dispatched, please allow 2–3 business days for order processing and preparation. You will receive a confirmation email once your order has been shipped.

Estimated delivery times

The following times are from the date of dispatch:

• Belgium, Netherlands, Luxembourg: 7–10 business days
• France, Germany, Austria: 8–12 business days
• Italy, Spain, Portugal: 9–13 business days
• Poland, Czech Republic, Denmark, Sweden, Finland, Ireland: 10–14 business days
• United Kingdom: 10–14 business days
• United States: 12–18 business days
• Canada: 12–18 business days
• Australia: 12–18 business days

Once your order is dispatched, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update.

Deliveries to Australia

We ship to all Australian states and territories, including NSW, Victoria, Queensland, Western Australia, South Australia, Tasmania, the ACT and the Northern Territory. Deliveries to remote and regional addresses may take a few additional business days.

Deliveries to Canada

We ship to all Canadian provinces and territories. Deliveries to northern and remote addresses may take a few additional business days.

Duties and taxes outside the EU

Orders to Australia, Canada, the United Kingdom and the United States are shipped on a DDU (Delivered Duty Unpaid) basis. Any import duties, GST, HST/PST or customs charges applied on arrival are the responsibility of the recipient.

We currently do not ship to: Russia, Belarus, Ukraine, Switzerland, Norway, Iceland, Turkey, Serbia, Bosnia, Kosovo, Moldova, and other countries not listed above.

Returns

We want you to love what you receive. If for any reason you are not satisfied, we offer a 30-day return window from the date of delivery.

To be eligible for a return:

• The item must be unused and in its original condition
• The original packaging must be intact
• A proof of purchase is required

To initiate a return, please contact us at care@nuaviahome.com with your order number and reason for return. We will provide return instructions within 24–48 hours.

Once your return is received and inspected, a refund will be issued to your original payment method within 5–10 business days.

Please note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. For returns from Australia, Canada, the United Kingdom and the United States, please allow additional transit time for the parcel to reach our returns address — we recommend a tracked service.

Under Australian Consumer Law, customers in Australia keep their statutory rights to a repair, replacement or refund for items that are faulty, not as described, or not fit for purpose. These rights apply in addition to our 30-day return policy.